My Account

Do I need to be registered with you to make a purchase?

No, you can shop without registering.



I can’t find an item, or the right part number is not listed on your website.

If you don’t find it on our website, please fill out the Quotation Form or send an email to airteam@airteam.eu. Our knowledgeable sales staff will be glad to help you find exactly what you’re looking for.

What does "Request for installation" mean?

Products that are intended for installation only. These products cannot be added to the cart. Some manufacturers do not allow certain products to be sold without professional installation by a certified dealer. Therefore, those items must be installed by Air Team. Products can be requested using the form Request for Installation. There are exceptions that can be made in some cases, e.g., experimental aircraft or for government/military use.



How do I find my order status?

All order information can be found in the customer account on our website. Once the order is shipped, we are providing an electronic invoice together with the tracking number.

How will I know if my order has been received?

You should receive an email confirmation immediately after your order has been placed. If you do not receive confirmation, please let us know.

What should I do if I wish to cancel my order?
Many orders ship the same day, so please notify us as soon as possible if you want to cancel your order. Shipping charges will not be refunded after an order is shipped. To cancel an order, please email airteam@airteam.eu.
How to purchase without VAT?

Check the "Company data" option in the third step (Delivery information) of order creation process. Fill in the VAT number, Company Name and check the option "Purchase without VAT". (The billing country must be the same as the country of company registration!)



What shipping methods are available?

It depends on the delivery country and whether the cart contains hazardous or oversize items. For standard shipments, you can choose DPD or DHL. You can view possible shipping methods in the Shipping Rates section.

What are the shipping costs?

The shipping costs depends on weight, delivery address and if you order contains hazardous or oversize items. If you put your items in your shopping cart, you can enter your country to get the shipping cost. Standard shipping charges are described on the Shipping Rates.

When will you ship my order?

Your order will be shipped once we have all the items of your order in stock and the order has been paid for. We do not order items from suppliers until we receive payment for your order. (*Applies to products we do not have in stock.)

When can I expect the shipment to arrive?

You receive information regarding order delivery via email. After your order is received by the courier, you will receive an email from the shipping company with a tracking link. If some items are missing without information regarding their availability, please contact us using the Contact form.

What does it mean by the "Backordered" and when will they be delivered?

This indicates that the goods are on order from the supplier, but the specific term of delivery to our warehouse is unknown. If you have placed an order, the approximate delivery date will be sent to you via email.

Do you deliver to locations outside Czech Republic?

We ship to customers all over the world.



What payment methods are available?

When you have placed your order you can choose action in a drop down box. You can choose to pay your order with Bank Transfer, Credit Card, GoPay or Apple Pay.

I want to pay by wire transfer, can you send me a proforma invoice?

YES! Just choose the payment method: Bank Transfer. Nevertheless, if you select any other payment method and the payment is unsuccessful, we will send you a proforma invoice along with a reminder within a few days.


Warranty & Return

How do I return an item?

Please click here to submit a Warranty Claim form.

How long will it take for you to resolve the claim?

We resolve the claim as soon as possible in accordance with the Claim Rules. The time may vary depending on the manufacturer. Unfortunately, we can not tell you the exact date of resolution in advance.

What should be included in the package being sent to the claims department?

You must return the complete product including all parts, a copy of the invoice/invoice number, and a document with detailed information regarding the defects and how they occurred.

Do I need a validated warranty certificate to claim goods at an authorised service centre?

Validated warranty certificates are not essential for making claims. Invoices are sufficient for claims to be processed.

Can consumer return the goods without giving a reason?

Yes, the consumer can return the goods without giving any reason within fourteen days of purchase. The product must be returned undamaged, in complete unused packaging and with all free gifts. For detailed conditions about returning goods, please refer to our Terms & conditions.



Are 8130 forms included?

All products are supplied with our own certificate of conformity. The certificate is sent as an attachment in the email regarding the dispatch of your order to you. Please note that the supply of 8130-3 forms varies by manufacturer. The price of one 8130-3 form ranges from €25 to €150.